Accounts Receivable and Collections Specialist

US-MD-Columbia
Job ID
2017-1211
# Openings
1
Category
Accounting/Finance

Primary Purpose of Position

Use your degree in Accounting and some experience in Accounts Receivable to learn the critcal role of Collections Specialist.

 

 

The Accounts Receivable and Collections Specialist is responsible for monitoring and maintaining assigned accounts, including building relationships as well as collection calls and/or correspondence, operating in a fast-paced, goal-oriented finance department. This position is accountable for reducing delinquency for assigned accounts and reports to the Director, Credit and Collections.

Principal Responsibilities

Responsibilities and duties include, but are not limited to, the following:

  • Provide customer service regarding collection issues, processing customer refunds, processing and reviewing account adjustments, and resolving client discrepancies and short payments.
  • Perform customer calls, account adjustments, small balance write off, and customer reconciliations as well as processing monthly credit memos and the appropriate reporting.
  • Analyze accounts receivable trends.
  • Deliver weekly and monthly reports to Director.
  • Create monthly delinquency notices.
  • Place a high volume of phone calls to assigned delinquent customers.
  • Resolve customer disputes as they pertain to payment of outstanding balances that are due, researching issues as appropriate.
  • Provide outstanding customer service to customers, dealers, and sales staff.
  • Ensure positive internal and external customer interface.
  • Participate in team planning meetings.
  • Meet defined department goals and activity metrics.
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
  • Communicate and follow up effectively with the sales department regarding customer accounts on a timely basis.
  • Establish and maintain effective and cooperative working relationships with vendors and sales associates.
  • Perform other duties as assigned.

 

 

Qualifications

Required

  • Associate’s degree or equivalent experience.
  • 3-5 years of corporate accounting or AR experience.
  • Ability to form relationships and solve problems related to accounts receivable.
  • Knowledge of billing and collections procedures.
  • Strong attention to detail.
  • Desire to meet/exceed goals.
  • Commitment to excellent customer service.
  • Excellent written and verbal communication abilities.
  • Ability to prioritize and manage multiple responsibilities.
  • Ability to work with both internal and external customers.

 

Preferred

  • Associate’s degree or higher in Accounting.

 

Osiris Therapeutics, Inc. is an Equal Opportunity Employer with a commitment to diversity. Applicants are considered on the basis of individual merit without regard to race, color, national or ethnic origin, gender, gender identity, sexual orientation, marital status, veteran status, pregnancy, age, religion, disability, genetic information, or any other characteristic protected by law.

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