• Collections Manager

    Location US-MD-Columbia
    Job ID
    # Openings
  • Primary Purpose of Position

    You will be responsible for the supervision of the collections and cash applications staff. In addition, you will also work closely with outside Collection Agencies as well as perform credit and collections for the largest and most sensitive customer accounts.

    Principal Responsibilities

    • Provide training and on-going education for all employees of the department as well as perform annual reviews, recommend merit increases, monitor staff’s day-to-day performance and perform coaching and counseling.
    • Establish benchmarks to drive maximum performance service levels.
    • Place direct phone calls and E-mails to select customers.
    • Coordinate with the outside Collections Agency with regard to accounts that are past due and properly recording the settlement received.
    • Oversee and assist with the clean up of unapplied receipts and invoices short paid.
    • Provide recommendations to improve the overall order to cash process and procedures
    • Ensure collections are being managed properly; determine appropriate corrective action to take when confronted with accounts receivable discrepancies; take initiative to assure that corrective action is completed.
    • Provide exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
    • Resolve problems through thorough identification and validation of issues, recommends needed improvements and implements solutions as needed.
    • Work closely with the Billing Department to implement processes and policies that contribute to accurate invoicing.


    • Strong advanced Excel and database skills, particularly related to large volumes of data, pivot tables and v-lookups to sort, group, and summarize data
    • Demonstrated experience with developing internal controls and process improvement
    • Able to form relationships and solve problems related to accounts receivable.
    • Commitment to excellent customer service.
    • Excellent written and verbal communication abilities.
    • Strong attention to detail.
    • Able to prioritize and manage multiple responsibilities.
    • Able to interact professionally at multiple levels within a client oriented organization
    • Bachelor’s degree in Accounting or related field preferred
    • 5+ years of accounting or accounts receivable experience
    • 3+ years of supervisory experience

    Able to handle high pressure situations and constructively resolve potential conflicts


    Osiris Therapeutics, Inc. is an Equal Opportunity Employer with a commitment to diversity. Applicants are considered on the basis of individual merit without regard to race, color, national or ethnic origin, gender, gender identity, sexual orientation, marital status, veteran status, pregnancy, age, religion, disability, genetic information, or any other characteristic protected by law.


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