• Collections Lead

    Location US-MD-Columbia
    Job ID
    # Openings
  • Primary Purpose of Position

    The Collections Lead is responsible for overseeing the collection efforts in accounts receivable and the supervision of the collections and cash applications staff. They will work closely with outside Collection Agencies.

    Principal Responsibilities

    • Provide training and on-going education for all employees of the department as well as perform annual reviews, monitor staff’s day-to-day performance and perform coaching and counseling
    • Establish benchmarks to drive maximum performance service levels
    • Place direct phone calls and E-mails to select customers
    • Coordinate with the outside Collections Agency with regards to accounts that are past due and properly record any settlements
    • Provide recommendations to improve the overall order to cash process and procedures
    • Ensure collections are being managed properly; determine appropriate corrective action to take when confronted with accounts receivable discrepancies; take initiative to assure that corrective action is completed.
    • Provide exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
    • Resolve problems through thorough identification and validation of issues, recommends needed improvements and implements solutions as needed.



    Associates degree in Accounting or related field


    Bachelor’s degree in Accounting or related field

                   5+ years of accounting or accounts receivable experience

                   3+ years of supervisory experience

    Osiris Therapeutics, Inc. is an Equal Opportunity Employer with a commitment to diversity. Applicants are considered on the basis of individual merit without regard to race, color, national or ethnic origin, gender, gender identity, sexual orientation, marital status, veteran status, pregnancy, age, religion, disability, genetic information, or any other characteristic protected by law.


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